How do I reset my password?

Go to your mobile application, or in a Chrome, Firefox, or Safari browser.

  1. Tap or click Forgot Twine Password? IMG_8596.png
  2. At the next screen, enter the email address associated with your Twine account. Tap or click Reset My Password.

  3. Find the password reset email we sent you from Twine Health Support. If you do not see the email in your Inbox, check your junk/spam folder.
  4. From the email, select the Reset Password* button or copy the link embedded in the button. This should open the Twine app (on a mobile device) or open Twine in your browser. If Twine opens in a browser, ensure that it is Google Chrome, Mozilla Firefox, or Safari. 

  5. From the New Password screen in Twine, enter a new password that meets the requirements listed.
  6. Select Set New Password.

*Note: Please be sure to use the button/link before it expires (expiration time is included in the email).

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