Patient Status Definitions

Twine describes patients by three main categories:

  1. Account Status
  2. Action Plan Status
  3. Care Team Status

Understanding these categories will help you interpret weekly customer success emails, the results dashboard, and your patients' progress.

 

1. Account Status

Twine Patient Population

All patients with accounts in the Twine Collaborative Care Platform.

Registered

Patients who have completed registration of their accounts, including creation of a password.

Active in Past 7 Days

Patients who have accessed or synced data with Twine in the past 7 days.

Active in Past 30 Days

Patients who have accessed or synced data with Twine in the past 30 days.

 

2. Action Plan Status

 

Has Action Plan

Patients who have at least one action plan. Action plans are the core of Twine. They consist of a set of health actions (measurements, medications, lifestyle changes, etc.) that are grouped together, typically to address a particular medical condition, wellness objective, or social need.

Adherence Tracking

Patients who are tracking at least one health action. Health actions can be scheduled to support patients in adherence. By default, scheduled health actions have tracking enabled, which allows patients to log adherence and/or corresponding metrics and allows them to receive reminders about their health actions.

Adherence Trend: Positive

Patients who have missed logging at least one tracking health action between 1 to 2 times.

Adherence Trend: Caution

Patients who have missed logging at least one tracking health action between 3 to 6 times.

Adherence Trend: Negative

Patients who have missed logging at least one tracking health action more than 7 times.

 

3. Care Team Status

Enrolled

Patients who have opted in to collaborate with the care team on their health. It is not necessary to be registered with Twine to be enrolled with a care team, as collaboration can happen outside of the Twine app via face-to-face visits, text messages, etc., and the care team members can still document care in Twine. Learn more about the enrolled dashboard here. 

Not Enrolled

Patients who have not yet opted in to collaborate with the care team on their health. Not Enrolled patient accounts are both Not Registered and Not Enrolled. Registration for the Twine application or Manual Enrollment by a Care Team member are the only actions that change a patient's Not Enrolled status. 

Archived

Patients who have opted out of collaborating with the care team (before or after enrolling) or are no longer capable of collaborating with the care team (deceased, moved away, unreachable, etc.). Learn more about archiving here

Other Important Definitions

Average Coaching Time 

Average minutes spent per patient per month. You can view this number within individual patient accounts, or, by your care team in the results dashboard.

Eligible Patients

This phrase may be used in customer success emails to describe your patients in Twine, excluding those who have been archived.

 

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