First things first...
You'll first want to ensure that you have the appropriate roles assigned to you in Twine to upload and complete the patient import:
- Importable files uploader - Able to upload patient import files and see previous uploads, but is not able to complete uploads
- Importable files admin - Able to upload patient import files and see previous uploads, as well as complete and/or delete uploads
Don't yet have these roles? Get in touch with your Customer Success Manager!
Importing your patient list
Begin by downloading the Twine Patient Import Sample File (.csv or .xlsx) at the bottom of the page.
Please format your patient list in the exact format listed on the file (see Tab 2 for instructions). This is important to make sure your patients' information properly maps into Twine's existing fields for a successful import. Keep in mind, not all information is required!
Ready to start the import? In your Twine Admin Dashboard, navigate to the Groups view. Select Importable Files from the grey drop down menu:
Once in the Importable Files page, tap the red button select file from computer to open your file selector:
Select your patient import file and tap the green button Upload and Preview:
The status of this import will now be Pending. Prior to completing this import, be sure to preview the import and show the results:
Showing the results of the import will allow you to double check that the number of patients accounts created or updated in Twine is what you expected, and that the patients' names will appear as desired. You will also be notified of any errors or warnings that resulted from the import. If you experience any errors, return to the .csv file and correct them prior to completing the import:
Once satisfied with the import preview, tap the green button complete import to seal the deal:
Congrats! Your patients have successfully been imported into Twine. You can read more about accessing these patient accounts and inviting them to use Twine here.